Privacy Policy

1. Who We Are

Yaxley Studio ABN 51 621 604 519 ("we", "us", "our") is a Sydney-based architecture practice. We are committed to protecting the privacy of individuals who interact with us in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following personal information:

• Contact details — name, email address, phone number, and property address, provided when you submit our contact form.
• Project details — project type and description you share with us.
• Usage and advertising data — pages visited, referral source, device type, and advertising click identifiers, collected via cookies and similar technologies. We use this to measure how our website and our Google Ads campaigns perform.

3. How We Use Your Information

We use personal information to:

• Respond to your enquiry and assess project fit.
• Send you relevant communications about our services (only with your consent).
• Improve our website and marketing efforts.
• Measure the performance of our advertising, including which ads lead to an enquiry, and show you our advertising on Facebook and Instagram — including advertising directed to people who have visited this website.
• Comply with legal obligations.

4. Third-Party Services

We use the following third-party services that may process your data:

• HubSpot — customer relationship management (CRM).
• Brevo — planning-report email delivery.
• Resend — general enquiry email delivery.
• Vercel — website hosting.
• Google Analytics — website usage analytics.
• Google Ads — advertising conversion measurement.

Each provider operates under their own privacy policy. We do not sell your personal information to any third party.

5. Cookies

Our website uses cookies and similar technologies to analyse traffic, measure the performance of our advertising, and improve your experience. This includes the Meta pixel, which sets Meta cookies (_fbp, and _fbc if you arrive from one of our advertisements) and tells Meta which pages you viewed, so we can measure our Facebook and Instagram advertising and show it to people who have visited this website. Meta is located outside Australia, so this involves an overseas disclosure. You can opt out of personalised advertising in your Meta ad preferences, control cookies through your browser settings, opt out of Google Analytics with Google's opt-out browser add-on, and manage the ads Google shows you at myadcenter.google.com.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined above, or as required by law. You may request deletion of your data at any time.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for marketing communications.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, contact us at noel@yaxleystudio.com.au.